How the healthcare system helps patients to make informed choices is the focus of a new policy paper from the Health Services Management Centre at the University of Birmingham . The paper evaluates a range of communication methods and raises some serious questions about the use of the internet, which the authors suggest is "emerging as the government’s key delivery route for information about health services". Those areas of the population who are least well served by healthcare services, the paper argues, are also less likely to be able to access or search effectively many of these information resources.
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